Phone number

Your AI receptionist answers calls made to a dedicated phone number assigned to your shop. If you have not ordered a number yet, click Order phone number. You can optionally enter a preferred area code — if a number with that area code is available it will be assigned, otherwise a nearby number is chosen automatically.

If call logs are missing duration or transcript data, click Sync webhooks under the phone number display. This refreshes the connection between your number and FrontDesk without changing the number itself.

AI receptionist

This section appears after a phone number is assigned. It controls how your AI agent presents itself and what it knows.

• Agent name — the name callers hear when the agent answers. For example, Alex or Sarah. Keep it short and natural.
• Agent voice — the text-to-speech voice the agent speaks in. Several voices are available; listen to a few and pick the one that best matches your brand's tone.
• Company description — a free-text field that acts as the agent's knowledge base. Write everything the agent should know: your services, pricing, working hours, address, parking information, cancellation policy — anything a caller might ask. The more detail you provide, the better the agent performs.

Services

Services are the bookable offerings your shop provides. Both the AI receptionist and the online booking page use this list.

• Name — displayed to customers, e.g. Oil Change or 60-min Massage.
• Duration (mins) — the actual service time shown to customers on the booking page and mini-site.
• Buffer time (mins) — hidden gap added after the service for cleanup, preparation, or rest. Customers never see this; it simply blocks the next slot from being offered too early.
• Price ($) — shown on the mini-site and booking page. Enter 0 for free or leave blank.

Click + Add to add a new row. Click the X on any row to remove a service. Click Save services when finished — changes are not saved automatically.

Weekly availability

Set the days and hours your shop is open. Each day has an open/close time and an Open checkbox. Uncheck a day to mark it as closed.

These hours are used by the AI agent to tell callers when appointments are available, and they are displayed on your mini-site's Hours section. Click Save hours to apply changes.

Days off & time blocks

Weekly availability covers your normal week. Use Days Off & Time Blocks on the same Hours tab for one-off exceptions — a holiday, a vacation day, or a few hours you need to hold for something else.

Click + Add block, pick a date, and either leave Full day off checked or uncheck it and enter a start and end time. Neither the AI receptionist nor your online booking page will offer slots during a block, and blocks appear shaded on your calendar so you can see them alongside your appointments.

Booking rules

Don't book an appointment on the same day — turn this on if you need notice before an appointment. The AI receptionist will not offer, book, or reschedule anything for today; the earliest date it can offer a caller is tomorrow. If someone asks for today, the receptionist says it cannot book same-day and offers the next available day instead.

The setting saves as soon as you toggle it, and is also available in the FrontDesk mobile app under Settings → Business Hours. It is off by default.

Visit journal

Keep a visit journal adds a Visit section to every appointment for recording what was done, what it cost and how the client paid, plus a Visits page with totals for the period. Remind clients when they are due back sends one message on the date you set when writing up a visit.

Both switches are on this tab, and the full guide is in Visit journal.

Shop info

• Shop name — your business name as shown on the mini-site and in the portal.
• Address — your street address. Click Validate to confirm it can be found on a map. A validated address unlocks the Show map on mini-site option.
• Business type — used to tailor the mini-site copy and the AI agent's default language. Choose the option closest to your business.
• Timezone — all appointment times are stored and displayed in this timezone. Set it to match your business's location.

Notifications

Two notification options are available:

• Email me when an appointment is booked — sends an email to your account address whenever an appointment is created, whether by the AI agent or through online booking. Enabled by default.
• Text me when appointments are booked or cancelled — sends an SMS to your verified profile phone number. Requires both a verified phone number in your profile and an assigned receptionist number for the shop.

Click Save at the bottom of the Shop Info card to apply notification preference changes.

Google Calendar

On supported plans, a Google Calendar tab appears in Business Settings in the app. There you can connect your Google account, choose which calendar FrontDesk should use, and optionally show Google-only events on your FrontDesk calendar. For a full walkthrough, see the Google Calendar guide.